Return Policy

If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the Petrotek Money Back Guarantee.

We understand that from time to time you may need to return an item to us for exchange, refund or store credit. Below is our returns policy / procedure. We hope we can make this process as painless as possible. We reserve the right to charge a handling and restocking fee. Re-Stock fee is usually 20% unless stated otherwise.

• Returned parts must be in clean, unused, original condition, and returned to us in the manufacturer's original packaging.
• We will not accept returns for refund after 30 days, only store credits will be issued for parts returned after 30 days. Unless otherwise approved.
• Special Order Parts are subject to a 20% re-stock fee.
• To help with return shipping ask us about a label that can be deducted from your refund it will save you money !

Return Shipping Address:
Petrotek General Trading LLC.
Warehouse Q13, Dubai Indusrial City,
Dubai, United Arab Emirates.

Any questions or concerns please feel free to contact us by phone or email.

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